OYO prepares for 'new normal' post Covid-19 outbreak

Accordingly, it is not only introducing no-touch check-ins and check-outs and social distancing code in other services at all its member hotels, but also displaying the level of sanitisation on the booking page to allow guests to make an informed choice about their stay.

In the first phase, OYO plans to implement these measures in 1000 hotels within the next 10 days and as the lockdown relaxes, and aims to implement the measures in all 18,000 hotels in the country.

The COVID-19 pandemic has created fundamental shifts in consumer behaviour especially related to travel and hospitality. Higher hygiene standards, minimal contact service and enhanced credibility top the list of consumer requirements while planning travel after the lockdown. Our aim is to meet the new standards of good quality travel and hospitality experience at all our properties, OYO said in a statement.

Under the new norms to be adopted by OYO member hotels, there would be health screenings for guests as well as staff. Also, the standard operating procedure (SOP) to be followed would make it mandatory for staff to wear safety gear at all times and keep sanitisers available at all customer contact points.

OYO hotels will also encourage in-room dining while distance market signs will be  painted on floors to highlight the correct physical distance people must maintain in order to social distance correctly. Guests will also be requested to handle their own luggage as far as possible.

In addition, a policy will be put in place to deal with outside suppliers and contractors, complying with health advisories and government regulations. Standardised property management practises would also be put in place.

Commenting on OYO's preparedness for the post-lockdown world, Rohit Kapoor, CEO - OYO India & South Asia said, "Customer behaviour is seeing changes across the hospitality industry with hygiene, safety standards and minimal touch SOPs soon to become the norm. As a responsible hospitality chain, we at OYO, are working towards welcoming guests, post lockdown and maintaining health, hygiene & well-being as our top most priorities for all our stakeholders including our guests, partners & OYOpreneurs."

OYO has also set up a COVID-19 War Room to monitor and take immediate action on cases that require faster resolution and implementation during the crisis. OYO's platform has also enabled Corona Concierge to offer assistance to guests, hotel partners, and employees across the globe on all COVID-19 related issues and queries.