Salesforce to increase India headcount to 10,000 by Jan, says CEO

NEW DELHI: Salesforce India will increase its headcount in the country to 10,000 by January next year from 7,500-plus currently, its chairperson-CEO Arundhati Bhattacharya has said.

Bhattacharya further said the focus areas for Salesforce in India are banking, financial services and insurance (BFSI), manufacturing, services and social services. “We are (Salesforce India’s headcount) at about 7,500 plus. We are expecting that we will end FY23, which for us ends in January of 2023... we expect to be in the range of 10,000,” she said. Currently, cloud-based services provider Salesforce has offices in six cities of Mumbai, Hyderabad, Bengaluru, Pune, Gurugram and Jaipur.

Salesforce increased its headcount significantly in India during the pandemic to 7,500 from 2,500 in April 2020.

Replying to a question on flexible and hybrid work culture post-pandemic, she said, “We will see more and more workforce returning to the workplaces.”

Bhattacharya pointed out that when people come back to offices, the sense of collaboration and belonging increases.

“Because what we are also seeing is that if you don’t get them to come to the office and connect, then it becomes more and more difficult to create the DNA of an organisation,” she said.

While also noting that some amount of working hybrid is important, she said there are multi-generational families at home and due to lack of space, it is a little difficult to work from home for many people.

In India, Bhattacharya said work culture will evolve into a kind of model where there will be more people coming to the office in more days, but work from home will also continue depending upon their convenience.