Slice Of Life: ‘Have to be cautious when suggesting phones to customers’

Chennai

After completing my diploma, I worked in a computer service centre for a few years. Then I quit the job to start my own mobile phone sales and service centre. This business needs huge investment and the returns will be slow. The profit will be based on where the shops are located. We will make a higher profit if the faulty phones need replacement of spare parts. At the same time, we will incur a loss if we could not fix the phones. We cannot ask money from the customers for the spare parts we buy. We have to be extra cautious when suggesting new phones to customers who come to the shop. They would blame us if the phone is not good. There were some incidents of arguments with customers who blamed me for suggesting the phones that required repair within weeks after they were bought. One important requirement to run a mobile phone service centre is diplomatic communication. I should explain the features of the phone and its recurrent issues. Miscommunication will result in loss of reputation and money.