Swiggy delivery partners protest against new rules in Chennai

CHENNAI: Opposing the new regulations laid out by the online food delivery platform - Swiggy - delivery agents working with the firm have staged protests in Chennai from Monday night.

The firm is said to have cancelled the weekly incentives and also increased the working hours for the agents.

Speaking to DT Next, an agent protesting against the firm in Velachery said, “The weekly incentive of Rs 900 for a part-time delivery agent and Rs 1,200 for a full-time delivery agent has been scrapped, as per the new rules.”

Additionally, agents say that the new rules mandate a minimum of 60 food delivery orders per week for part-time agents to earn Rs 3,000 and 180 orders for full-time agents to earn Rs 13,500 per week.

“The payment according to the new rules will be made on the number of orders completed. If we have to finish the set target of 60 and 180 for part-time and full time agents respectively, we have to work for additional hours sans week offs,” rued an agent working with the firm for two years.

The agent further explained, “If I have to achieve 180 orders in a week, I have to take 26 orders in a day, which accounts to working 18 hours riding more than 200 km per day.”

It is important to note that Swiggy earlier paid Rs 250 + 125 incentive for part-time agents and Rs 475 + 250 incentive for full-time agents per day, which agents claim is achievable within 10-15 orders.