CMRL launches WhatsApp chatbot-based ticketing service for passengers

CHENNAI: As part of introducing many easier techniques to procure tickets, the Chennai Metro Rail Limited (CMRL) on Wednesday launched a new WhatsApp chatbot-based ticketing service for passengers.

CMRL officials assure that among different kinds of ticketing service, WhatsApp ticketing service will be more efficient and seamless for daily commuting. Additionally, through this service, passengers can avoid queuing up for tickets.

Speaking at the event, CMRL managing director MA Siddique said, "The mobile application is the easiest way to procure tickets, where passengers can get a maximum of six tickets at once and can be used for the whole day. These tickets are transferable, as they can be transferred to another passenger/friend for travel."

"With the line-up of already existing ticketing services, we are also in talks with Paytm, airtel pay and other digital payment services to get ticketing services for commuting in Chennai metro trains, "added the MD.

Additionally, for the comfort of all passengers, the chatbox has been designed in both English and Tamil languages. "To use the service, commuters need to send, "Hi" to +91 83000 86000 or have to scan the QR code provided at all metro stations and choose from a host of services such as - booking their tickets, checking details on fares or routes, picking starting points and destination stations and so on, "stated the CMRL press note.

Officials state that routine passengers can add the regular route in the favourite list to avoid selecting the route every time. Additionally, though the ticket taken through the WhatsApp chatbot-based ticketing service is valid for 24 hours, the passengers have to check out from the station within two hours of checking in. The ticket will carry the existing 20 percent discount.

However, the cancellation of tickets is not allowed in WhatsApp ticketing, noted officials.

Meanwhile, in April CMRL also launched a National Common Mobility Card (NCMC) named Singara Chennai Card to access all modes of transportation in the city.