Government seeks report over video of IndiGo staff assaulting passenger

In the video, a passenger is first seen being stopped from entering a coach, then pulled back by a ground staff. Another airline employee is seen restraining the traveller. The passenger fought back and fell to the ground in the melee. The incident happened on October 15.

Minister of State for Civil Aviation Jayant Sinha condemned the incident in a series of tweets, and said the government has sought a report from the airline. IndiGo President and Whole Time Director Aditya Ghosh apologised and said stern action was taken against the staff. “I was standing in the shade of a plane when a ground staff started shouting at me in a very rude manner. I asked him why don’t you arrange the third bus for which we are waiting. Meanwhile, when the bus came two people said let’s teach him a lesson and one of them pulled me out of the bus,” the passenger, identified as Rajeev Katiyal, told a telvision channel. 

“IndiGo passenger incident from Oct 15 is deplorable and unfortunate. Passenger safety and security is our top-most priority. MoCA (Ministry of Civil Aviation) has already asked for a detailed report from Indigo by tomorrow,” Sinha tweeted. The minister said he will also meet the passenger. “We hope the passenger will file a criminal complaint. This will enable us to take appropriate action,” he said in another tweet.