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From Jan 1, only railway helplines 139, 182 to function
The next time you are served substandard food by the caterer or offered dirty linen by a coach attendant or demanded bribe by an onboard railway staff, you don’t have to frantically search for a number as the Railway department has decided to discontinue all numbers except two telephone inquiry-cum-complaint helplines.
By
migrator
migrator
Chennai
From January 1, 2020, only the numbers ‘139’ and ‘182’ will be in use while other numbers relating to catering service (1800111321), accident/safety (1072), general complaints (138), vigilance (152210), clean my coach (58888/138), SMS-complaints (9717630982) would cease to exist.
In its circular issued to all railway zones, the railway board (RB), has informed the zonal managers that the integrated helpline ‘139’ would subsume all existing Railway helpline numbers (other than 182) and it will be utilised for general inquiries.
The board instructed the zones to use only 139 and 182 on media, including social and traditional media, tickets, stickers on coaches and stations.
IRCTC was specifically instructed to make sure only the two helplines feature on the SMS sent by it and CRIS.
Discontinuation of the existing telephone assisted services was decided consequent upon ‘Rail Madad’ integrating all channels of grievances on Indian Railway.
“Having half a dozen different helplines for different services was confusing. Now, it has been simplified. A person needs to only dial 139 or 182 and opt for the desired service,” explained a railway officer requiring anonymity.
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