Technology changes track: For robots, pandemic is a time to shine, and maybe disinfect

This year, however, demand has shot up 100 percent just since the pandemic-induced shutdown in March. Suddenly, the need for thorough, reliable and frequent cleaning is front and centre.

“Before, a top executive at a big company would not really have known how their facilities got cleaned,” Sheikh said. “They would have outsourced it to a facilities management company, who might outsource it out again.” Now, company leaders are showing more interest, asking questions about the cleaning process and schedule, as well as safety and effectiveness. “That can lead to interest in automation,” he said.

Indeed, cleaning robots are having a moment in commercial real estate. Their creators are promoting the machines as cost-effective solutions to the cleaning challenges posed by the pandemic. They can be put to frequent use without requiring more paid labor hours, they are always compliant, and some can even provide the data to prove that they have scoured every inch assigned.

The autonomous robots available now are primarily for cleaning floors and carpets, but companies are busy developing other cleaning applications. Boston Dynamics, a robotics design company in Waltham, Mass., for example, is in a partnership to develop a disinfecting solution that can be mounted atop its four-legged Spot robot, a company spokeswoman said.

Robotics are also being used to relieve humans of repetitive back-office tasks like accounting, according to a 2018 report from Deloitte. As more buildings incorporate smart technology, data collection and conversion will become increasingly important. Somatic, a start-up in New York, is working on a robot that can clean bathrooms using a spray technology, said Michael Levy, the chief executive. Removing a human cleaner from the bathroom makes the area safer because of the reduced risk of spreading germs, Levy said. And the robot will always do the job exactly as it is programmed to do.

“You have to let the chemicals set to do their job, but compliance is tough in the industry,” Levy said. “If you tell a robot to leave the chemicals for 36 seconds, they leave the chemicals for 36 seconds every single time.” The idea of robotic cleaning is not new. The first attempts were in the 1970s, Mr. Sheikh said, but the technology was not up to the task, and the machines were “extremely cost prohibitive.”

The Neo is sophisticated enough to create its own maps of a facility after being walked through it a single time, he said. The customer then works with Avidbots to develop cleaning plans, which may vary depending on the day of the week.

“After a human selects a cleaning plan, you press start and walk away,” Sheikh said. “The robot figures out its own path.” Designed for facilities of at least 80,000 square feet, Neos sell for $50,000, plus $300 a month for software that tracks cleaning performance. At that price, the break-even point for the buyer is 12 to 18 months, Sheikh said. They can also be rented for $2,500 a month, including maintenance and software, on a minimum three-year contract.

Cincinnati/Northern Kentucky International Airport deploys its Neo three or four times a day to clean the hundreds of thousands of square feet of tiled floor, said Brian Cobb, the airport’s chief innovation officer.